Refund policy

At ZKRMART, your trust means everything to us.

We believe in honest business, fair service, and happy customers. That is why we keep our return and refund process simple and easy.

Order Confirmation

Because we offer Cash on Delivery (COD), our team may contact you before shipping to confirm your order.

This helps us make sure everything is correct and avoids mistakes.

Parcel Checking

We want you to shop with confidence.

When your parcel arrives, please check it if the courier allows.

If you receive:

• Wrong product

• Damaged product

• Missing item

• Defective product

Please contact us as soon as possible.

7-Day Easy Return

We offer a 7-day easy return policy after delivery.

You can request a return if:
✔ You received the wrong item
✔ The product is damaged
✔ The product has a defect
✔ The product is different from what was shown

To return a product:

• Product must be unused

• Product should be in original packaging

• All tags and accessories should be included

Return Charges

We keep returns simple.

If you want to return a product, only the delivery/return shipping charges will apply.

Refund Policy

Once your return is approved, your refund will be sent through:

• Bank Transfer

• Easypaisa

• JazzCash

Refund time:
3 to 7 business days

Replacement Option

If the mistake is from our side, we will offer:

• Replacement
  or

• Full refund

depending on the situation.

Order Cancellation

You can cancel your order before it is shipped.

After shipping, cancellation may not be possible.

Products That Cannot Be Returned

Some products cannot be returned for hygiene and safety reasons, such as:

• Opened beauty products

• Used personal care items

• Hygiene-sensitive products

• Customized products

Fair Shopping Policy

We believe in fair business for everyone.

False return claims will not be accepted.

Need Help?

Our support team is always here to help.

ZKRMART
Email: zakirullah3347@gmail.com
Phone: 03330441416
Website: zkrmart.com